Free shipping
30-day return guarantee
Excellent customer serviceReturn & Refund
Key information
- You have 30 days to initiate your return
- Up to 10 days to process refunds
- No restocking fee
- To obtain the return address, contact customer service
Return Policy
You have the right to return your order within 30 days of receipt for any reason. Please ensure items are unworn, unwashed, with tags attached.
Return Shipping Costs:
Customers are responsible for return shipping costs.
How to return your order?
You have the flexibility to return or exchange your purchase within 30 days of receiving it. The process is straightforward and involves the following steps:
Step 1: Contact us via email at support@oliver-london.com to inform us of your desire for a return or exchange. We will promptly send you our return form.
Step 2: Fill out the return form. Clearly specify the items you wish to return and indicate whether you prefer a refund or exchange. Ensure that the returned items are in unworn, unwashed condition, with tags attached, and suitable for resale.
Step 3: Select a carrier of your choice and send your package back to us within 30 days of receiving it.
Step 4: Once we receive your return at our warehouse, we'll process it within 10 business days. Our returns department will keep you informed about the status of your return via email.
Damaged or Faulty Products:
For damaged or faulty products, contact our customer service team and send a picture of the complaint to support@oliver-london.com. We'll promptly work with you to find a solution.
Refund Duration:
We strive to process returns promptly. Once we receive your return, it will be processed within 10 working days.
Contact Details:
Phone: +44 07520637436
Email: support@oliver-london.com
Business address:
Oliver London by Industex LLC
8206 Louisiana Blvd Ne, Ste A #1821
Albuquerque, New Mexico,
Company ID: