1. How long do I have to initiate a return?

You have 30 days from the date of receipt to initiate a return.

2. How long does it take to process refunds?

Refunds are typically processed within 10 business days from the date we receive your return.

3. Is there a restocking fee for returns?

No, we do not charge any restocking fees for returns.

4. How do I return an item?

To return an item, please follow these steps:

  1. Contact us via email at support@oliver-london.com to inform us of your desire for a return or exchange.
  2. Fill out the return form, clearly specifying the items you wish to return and indicating whether you prefer a refund or exchange.
  3. Select a carrier of your choice and send your package back to us within 30 days of receiving it.
  4. Once we receive your return at our warehouse, we'll process it within 10 business days and keep you informed about the status via email.

5. Who is responsible for return shipping costs?

Customers are responsible for return shipping costs.

6. What should I do if I receive a damaged or faulty product?

If you receive a damaged or faulty product, please contact our customer service team and send a picture of the complaint to support@oliver-london.com. We will promptly work with you to find a solution.

7. What are the order cutoff time and processing time for shipping?

The order cutoff time is 12:00 p.m. Orders placed before this time will be processed the same day. Our processing time is 1-3 business days (Monday to Friday).

8. How long does delivery usually take?

Delivery time is usually 5-9 working days (Monday to Friday) depending on your location.

If you have any other questions or need further assistance, please don't hesitate to contact us during our business hours:

Mon-Fri, 9:00-18:00

Phone: +44 07520637436

Email: support@oliver-london.com

Business address:
Oliver London by Denimtex Limited
Suite C, Level 7, World Trust Tower, 50 Stanley Street
Central, Hong Kong

Company number: 3339182